The Ashburton Chefs Academy Ltd offers vocational cookery training from our training centre in Devon.
Ashburton Chefs Academy is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ashburton Chefs Academy Web site and governs data collection and usage. By using the Ashburton Chefs Academy website, you consent to the data practices described in this statement.
Collection of your Personal Information
Ashburton Chefs Academy collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ashburton Chefs Academy also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Ashburton Chefs Academy. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ashburton Chefs Academy for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ashburton Chefs Academy Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ashburton Chefs Academy public message boards, this information may be collected and used by others. Note: Ashburton Chefs Academy does not read any of your private online communications.
Ashburton Chefs Academy encourages you to review the privacy statements of web sites you choose to link to from Ashburton Chefs Academy so that you can understand how those Web sites collect, use and share your information. Ashburton Chefs Academy is not responsible for the privacy statements or other content on web sites outside of the Ashburton Chefs Academy and Ashburton Chefs Academy family of Web sites.
To order from the Ashburton Chefs Academy, you must provide your name, shipping address, billing address and phone number, and email address. For cookery courses you will also be asked to tell us of any food allergies, or health issues of the student that we should be aware of.
In some instances, such as overseas payments, we may ask for further proof of identity in order for us to comply with our anti-money laundering obligations.
Do you keep my credit/debit card details on file?
No. We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and no details are recorded by ourselves.
When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone operators and there is NO record of your financial details retained by our organisation.
Use of your Personal Information
Ashburton Chefs Academy collects and uses your personal information to operate the Ashburton Chefs Academy Web site and deliver the services you have requested. Ashburton Chefs Academy also uses your personally identifiable information to inform you of other products or services available from Ashburton Chefs Academy and its affiliates. Ashburton Chefs Academy may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Ashburton Chefs Academy does not sell, rent or lease its customer lists to third parties.
We do utilise the services of third-party provider software to provide services to you and that can involve the sharing of your information such as Name and Email Address which may be hosted on third-party servers outside the UK. A list of Third-party services that we use are:
- Bookeo, an online booking system for managing our orders. Data Used: Email, Name, Address, Enrollment Information
- FreshDesk, an online service for managing help-desk enquiries. Data Used: Email, Name
- SendInBlue, an online service for send email newsletters. Data Used: Email, Name
We have vetted the security of these services as being of good quality. We encourage you to read the privacy statements of these companies on their websites.
If you do not wish your details to be shared in this capacity, you must tell us at the time of booking with us. However it may impact the services we are able to offer.
If you choose to make a purchase from us using a loan, we will share your information with our lending partner Buyline Ltd. We will only do this with your consent. For information about how Buyline process your information please visit: https://www.buyline.co.uk/privacy-policy/
Other use of personal data
Ashburton Chefs Academy does not use or disclose any personal information without your explicit consent. You may, at any time, request to see, or request changes to, the information that we hold on you by calling our office, however formal identification will be required.
Ashburton Chefs Academy may, from time to time, contact on behalf of external business partners such as accreditation bodies about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.
In addition, Ashburton Chefs Academy may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ashburton Cookery School, and they are required to maintain the confidentiality of your information.
Ashburton Chefs Academy keeps track of the Web sites and pages our customers visit within Ashburton Cookery School, in order to determine what Ashburton Chefs Academy services are the most popular. This data is used to deliver customized content and advertising within Ashburton Chefs Academy to customers whose behavior indicates that they are interested in a particular subject area.
Ashburton Chefs Academy Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ashburton Chefs Academy or the site; (b) protect and defend the rights or property of Ashburton Chefs Academy; and, (c) act under exigent circumstances to protect the personal safety of users of Ashburton Chefs Academy, or the public.
When you create an account with us, we will subscribe you to an occasional email newsletter - you may opt out of this email at any time by clicking the unsubscribe link highlighted in the email. If you do not wish to be subscribed to this list please tell us at the time of booking.
- We will ensure that every aspect of our activity is conducted in accordance with sound environmental practice (with the requirements of environmental legislation and approved codes of practice) to pursue sustainability and the prevention of pollution.
- We will minimize waste, recycle materials whenever possible, ensure all waste is disposed of in a safe and responsible manner.
- We aim to identify negative impact on environmental aspects and prioritise action to reduce them.
- We will set environmental targets and goals designed to improve our environmental performance and regularly review progress.
- All employees are made aware of this policy and their responsibilities for environmental issues.
The Ashburton Chefs Academy operates an energy conservation policy to ensure that all non-critical equipment is switched off when not needed. We will always seek to purchase products that are environmentally friendly, re-usable, recyclable, biodegradable and that do not damage the environment.
Whenever possible, Ashburton Chefs Academy:
- Re-uses incoming packaging materials
- Purchases local, sustainable produce based on low food miles to reduce carbon emissions
- Supports local economy
- Assists customers to use products and services in an environmentally-sensitive way
- Encourages all suppliers to raise similar environmental standards
This policy statement is on display at our company premises.
How to Complain
We strive to always offer a great level of service. However, if we do not deliver the standard of service that you expect or you have a complaint, please email us at [email address] or write to us at:-
- Customer Service
- Ashburton Chefs Academy
- Old Exeter Road
- Devon TQ13 7LG
- Telephone: +44 (0)1364 652784 (National Rate)
We will usually respond to your complaint within three working days but if we can’t then we’ll write to acknowledge your complaint and tell you what happens next. We’ll keep you informed of our investigation into your complaint and provide a final response within eight weeks.
Complaints about Financial Products
If you are complaining about a student finance product and following a complaint to us you are not happy with our final response, or if we have been unable to resolve your complaint within eight weeks, you may have the right to refer the matter to the Financial Ombudsman on the details below.
- Financial Ombudsman
- Exchange Tower
- London E14 9SR
- Telephone: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the
same rate as 01 and 02 numbers)
or 020 7964 1000 (calls using Relay UK).
- Website address: https://www.financial-ombudsman.org.uk